When a guest requests extra sauce with no price increase, what should you do?

When a guest requests extra sauce with no price increase, what should you do?

• A. Refuse the request.
• B. Acknowledge the request, note 'extra sauce' on the order, confirm no upcharge, and deliver.
• C. Charge the guest after delivery.
• D. Ignore the request.

Answer: (B)

Handling a guest request for extra sauce at no extra charge starts with attentive listening and clear action. Acknowledge the request, put “extra sauce” on the order so the kitchen knows what to prepare, confirm with the guest that there will be no upcharge, and then deliver the dish with the added sauce. This approach ensures the guest’s needs are met, prevents billing surprises, and keeps the order accurate. It also shows good communication with the kitchen so the extra item is actually included. Refusing, charging later, or ignoring the request would provoke dissatisfaction and potential billing mistakes, which is why documenting and honoring the no-upcharge request is the best practice.

Handling a guest request for extra sauce at no extra charge starts with attentive listening and clear action. Acknowledge the request, put “extra sauce” on the order so the kitchen knows what to prepare, confirm with the guest that there will be no upcharge, and then deliver the dish with the added sauce. This approach ensures the guest’s needs are met, prevents billing surprises, and keeps the order accurate. It also shows good communication with the kitchen so the extra item is actually included. Refusing, charging later, or ignoring the request would provoke dissatisfaction and potential billing mistakes, which is why documenting and honoring the no-upcharge request is the best practice.