What steps should you take when a guest asks about gluten-free options and cross-contact policy?

What steps should you take when a guest asks about gluten-free options and cross-contact policy?

• A. Tell guest there are no gluten-free options.
• B. Point to gluten-free items, confirm no gluten-containing ingredients, inform kitchen to avoid cross-contact, escalate if needed.
• C. Assume gluten-free implies no gluten-containing ingredients, proceed.
• D. Instruct guest to avoid the item but do nothing else.

Answer: (B)

When a guest asks about gluten-free options, the priority is to keep them safe while offering clear, workable choices. Point to gluten-free items on the menu, confirm there are no gluten-containing ingredients in those items, and tell the kitchen to avoid cross-contact with dedicated utensils, surfaces, and handling. Escalate to a supervisor if there’s any doubt or if a stricter cross-contact plan is needed. This approach provides real options, avoids assuming safety, and ensures steps are in place to prevent contamination. The other choices can mislead or leave the guest at risk—either by denying options, assuming safety without verification, or giving no plan to protect against cross-contact.

When a guest asks about gluten-free options, the priority is to keep them safe while offering clear, workable choices. Point to gluten-free items on the menu, confirm there are no gluten-containing ingredients in those items, and tell the kitchen to avoid cross-contact with dedicated utensils, surfaces, and handling. Escalate to a supervisor if there’s any doubt or if a stricter cross-contact plan is needed. This approach provides real options, avoids assuming safety, and ensures steps are in place to prevent contamination. The other choices can mislead or leave the guest at risk—either by denying options, assuming safety without verification, or giving no plan to protect against cross-contact.